Cancellation and Refund Policy

Paid Numero plans are recurring subscriptions. The price, currency, billing period, trial terms (if any), and renewal schedule are shown before you confirm a purchase. Unless you cancel, your payment provider may automatically charge the payment method on file at the beginning of each new billing period.

You may cancel a subscription at any time through Numero's Billing settings or through the platform where you purchased it. Cancellation stops future renewals. Unless the applicable platform states otherwise, paid access continues until the end of the billing period you have already paid for.

Cancel before your renewal date to avoid the next charge. Deleting the app, disconnecting a financial source, or moving to a lower plan does not by itself cancel a subscription.

Subscription charges are generally non-refundable and non-prorated once charged. Numero does not ordinarily provide refunds or credits for unused time, partial billing periods, downgrades, or failure to cancel before a renewal.

We may issue a full or partial refund when:

• The same subscription charge was processed more than once.
• The amount charged was different from the price presented at checkout.
• A charge was processed after a cancellation had already been confirmed as effective.
• Numero materially failed to provide the purchased paid service.
• A refund is required by applicable law or approved by the payment platform under its own rules.

Nothing in this policy limits consumer rights that cannot legally be waived.

Refund requests may be handled by the payment platform that processed the purchase. Purchases made through Apple App Store or Google Play must be requested through the applicable store and are subject to that store's refund process. Purchases processed by Paddle are also subject to Paddle's buyer terms and refund procedures. Numero cannot override a platform's decision or processing timeline.

For a purchase that the payment platform directs Numero to handle, contact support@hellonumero.com promptly. Include the email address associated with your Numero account, the payment reference or receipt, the charge date, and a brief explanation of the issue. Do not send full card or bank-account numbers.

We may request additional information reasonably necessary to locate the transaction and assess the request.

Approved refunds are returned to the original payment method. They typically appear within 5 to 10 business days after approval, but the actual timing depends on the payment platform, bank, and card network. Refund approval does not guarantee a specific settlement date.

We may update this policy as Numero's plans or payment platforms change. We will update the Last updated date above, and material changes will be communicated within the product. Changes do not reduce rights that have already accrued under applicable law.

Questions about cancellations or refunds? Reach us at support@hellonumero.com.