Chase
Email alertsSet up Chase account alerts by email.
Chase has one of the most granular alert systems anywhere. The two things to know are that it is per account, and that not every alert is instant.
The feature is called
Account Alerts
You can switch per-transaction email alerts on yourself, from online banking or the app.
By Rohtash Singh and Taniya Das, co-founders of Numero
Chase account alerts cover charges, refunds, other transactions, posted payments and balance transfers, balance and available credit amounts, and payment due dates — with email, text message and push notification all available as delivery channels.
Two details shape how you should set this up. Alerts are configured per account, so a checking account and two credit cards mean three passes through the same screen. And delivery timing varies: Chase states that account alerts are generally processed at the end of each business day, Monday through Friday, though some alerts are sent immediately following a transaction. If you expect every alert within seconds you will think something is broken when it is not.
Fraud alerts are the exception to all of this — Chase sends them automatically whenever it detects unusual activity, and they require no enrolment.
Step by step
What to do, in order.
01
Sign in to your account
Chase documents the same path for Chase Online and the Chase Mobile app, so use whichever you have open. The web is easier when you have several accounts to work through.
02
Choose Profile & settings
Chase's wording is: sign in to your account and choose ‘Profile & settings,’ then ‘Alerts,’ then ‘Choose alerts’ in the left-hand menu.
03
Open Alerts, then Choose alerts
‘Choose alerts’ sits in the left-hand menu under the Alerts section. This is the screen where everything is configured.
04
Pick your alerts and how you want to receive them
Select the alerts you want and tick email as a delivery method. Email, text message and push notification can be combined — turning on push does not turn on email.
05
Repeat for every account
Chase is explicit: you need to repeat these steps for each account you would like to sign up for alerts. This is the step people skip.
Choose alerts
Alert | Push | SMS | |
|---|---|---|---|
Charge, refund or transaction | selected | selected | not selected |
Payment posted | selected | not selected | not selected |
Balance & available credit | selected | not selected | not selected |
Payment due | selected | selected | not selected |
Repeat this whole screen for every account — alerts do not carry across.
Worth knowing
The things that catch Chase customers out.
Alerts are per account. Setting them on your checking account does nothing for your credit cards.
Chase generally processes account alerts at the end of each business day, Monday through Friday. Some send immediately after a transaction, but not all — delayed does not mean broken.
Fraud alerts are automatic and require no enrolment, so an empty alerts screen does not mean you are unprotected against fraud.
Push notifications and email are separate delivery methods on the same alert. Enabling one does not enable the other.
Menus move. If this does not match what you see:
Chase’s own page on thisThen Numero turns those alerts into a record.
Once Chase is emailing you reliably, Numero reads what you authorize in Gmail or Outlook and organizes it — merchants normalized, subscriptions detected, refunds tracked to completion. It never asks for your Chase login, card number, or OTP, and there is nowhere in the product to enter them.
Connect an inboxQuestions
Chase alerts, answered
Why are my Chase alerts delayed?
Because many of them are designed to be. Chase states that account alerts are generally processed at the end of each business day, Monday through Friday, with delivery varying by alert type. Some alerts do send immediately following a transaction — but next-morning delivery on some types is the intended behaviour.
Do I have to set up Chase alerts for each card separately?
Yes. Chase says explicitly that you need to repeat the enrolment steps for each account you want covered. This is the most common reason people think their alerts stopped working — they set them on one account and assumed it applied to all.
Do I need to enrol in Chase fraud alerts?
No. Chase sends fraud alerts automatically whenever it detects unusual activity on your account, with no enrolment required. The alerts screen is for everything else.